Return & Refund Policy

If you are not happy with your purchase, you can return it within 7 days of delivery for a refund or exchange, provided the item is unworn, unwashed, and in its original condition with tags attached.

Email support@henro.in with your order number (it starts with "HN-") and the reason for the return. We will reply with return instructions and the return shipping address within 2 working days.

Items must be returned in sellable condition. We cannot accept returns of items that are worn, washed, damaged by the customer, or missing tags. Please try shirts on carefully over clean clothing.

Once we receive and inspect your return, we will process your refund within 5–7 working days. Refunds are made to the original payment method (card, UPI or bank account) through our payment partner. Depending on your bank, it may take a few extra days to appear in your account.

If you need a different size, write to us and we will arrange an exchange subject to stock availability. If the requested size is unavailable, we will issue a refund instead.

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund, including any shipping you paid.

You can cancel an order before it is dispatched for a full refund. Once dispatched, the standard return process applies.

For any return, exchange or refund question, email support@henro.in and mention your order number.

HENRO — G - 601, Happy Residency, opposite to Rebounce, Vesu, Surat (Gujarat) - 395007, India.